Everything you need to know about the safety restrictions and how they impact the dental care you can receive
In addition to standard infection control protocols, further safety measures have been put in place
What treatments are considered urgent/emergencies that patients can still seek during this period
As we transition from Safe Re-opening Phase 1 to Phase 2 starting from Friday, 19 June, dental clinics island-wide are now able to resume treatments as per normal. However, steps are still being taken to minimise risk to ensure the safety of everyone.
Patients will first be assessed and placed into one of the following categories to determine what protocols will be followed:
Patients are advised to seek immediate medical assessment at a nearby PHPC or polyclinic. Dental treatment is to be deferred.
Patients requiring urgent/emergency dental treatment will be referred to NDCS (National Dental Centre Singapore) or NUCOHS (National University Centre For Oral Health Singapore).
Patients on LOA are advised not to seek elective and non-urgent dental treatment during the 14-day LOA period.
Patients on LOA requiring urgent/emergency dental treatment will be referred to NDCS (National Dental Centre Singapore) or NUCOHS (National University Centre For Oral Health Singapore).
Patients on SHN requiring urgent/emergency dental treatment will be facilitated through the People’s Association (PA) and referred to NDCS (National Dental Centre Singapore) or NUCOHS (National University Centre For Oral Health Singapore).
Persons under QO requiring urgent/emergency dental treatment will be facilitated through their respective quarantine officers and referred to NDCS (National Dental Centre Singapore) or NUCOHS (National University Centre For Oral Health Singapore).
In accordance with Singapore government regulation, we have instituted SafeEntry in our clinic. SafeEntry is a national digital check-in system that logs the names, NRIC/FINs and mobile numbers of visitors, patients and employees entering and leaving the clinic. This helps the government to facilitate contact tracing efforts.
Any individual without a face mask will not be allowed into the premise.
Upon all visitors' and patients' arrival, our receptionist will proceed to take their temperature with a forehead thermometer and enter it into our records system. Any individual with a body temperature of 37.6ºC or higher will not be allowed to stay on the premises.
Visitors and patients are required to fill in the health declaration form.
In an effort to achieve safe distancing in our clinic, we have prepared a separate waiting area to prevent different groups of patients from congregating at the lounge area. At the same time, our clinic has arranged staggered dental appointments to minimise hosting different groups of patients at the same time.
The Ministry of Health has mandated that all dental clinics must set aside additional 15min before and after each patient in an effort to prevent aerosol cross-contamination. This 15min wait still applies even to members of the same family/household being treated one after the other.
In addition to standard infection control protocols, we are disinfecting all areas that our visitors and patients will come into contact with to ensure the entire clinic is always sterile and ready for the next patient. On top of our usual sanitisation of dental treatment rooms, we are sanitising door handles, waiting areas, and the front desk after every patient. We provide hand sanitisers for all visitors and patients at the front desk. Our staff will put on their required personal protective equipment at all times.
Emergency care includes emergency or urgent dental problems that may present within or outside routine hours, of which:
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